Yes, we understand things may come up last minute and you must cancel an appointment. In order to avoid our cancellation fee, cancel 24 hours prior of your scheduled cleaning. 

To cancel your appointment you may do the following:

Call: (+61) 434 191 210

Email: 2TRcleaning@gmail.com

To confirm you are removed from the schedule, a representative will answer and acknowledge that your booking is cancelled.

It is recommended to inform us 5 to 7 days in advance. For weekends do notify as soon as you have a date to confirm that we have availability.

You are more than welcome to schedule a cleaning as soon as you are ready! The office representatives will do their best to accommodate to your schedule. We cannot guarantee available if you want to schedule the same day.

We cannot guarantee an exact start time. Please give our cleaner(s) an arrival window of 30-60 minutes.

There is no way of predicting how heavy traffic or weather condition will be as well as if the previous client will request additional time for their scheduled cleaning. However, we schedule accordingly to have enough time for a cleaning to be completed and ensure you will be content.

It is recommended to at least be there initially so you can provide access to the cleaners. We also ask to provide an initial walk through to pinpoint the areas you want the cleaners to target. You may simply return at the end of the cleaning to do a final walk through.

If it’s the case you will not be present you may notify the office the location of where a lockbox will be with the code or if there is a hidden key. We advise to also provide notes of what your main focuses are to ensure the cleaning is up to your expectations.

Yes, You can. Simply advice your request to our team on the walk through date. Weekly bills we require payment within 7 days, for fornight and monthly bills are 3 days.